Randy Haveson, MA - hospitality workplace culture consultant and founder of WORTH@WOR

A MESSAGE FROM WORTH@WORK FOUNDER,
RANDY HAVESON, MA

WORTH@WORK isn’t just another training program. It’s a transformation in how organizations think about excellence. Most workplace culture programs focus on making employees feel appreciated. That’s nice, but it’s not enough. WORTH@WORK is about self-empowerment: giving your team the tools and confidence to trust themselves, handle challenges, and create exceptional experiences without needing constant supervision or approval.

I’ve seen firsthand what happens when people develop genuine capability: energy returns, creativity flourishes, and guests experience something truly unforgettable. This approach draws on my 30 years as a counselor, my real-world experience in hospitality service settings, and my proven track record building award-winning programs. But most importantly, it builds on the certainty that your team already has everything they need. They just need help accessing it.

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MY JOURNEY TO EXCEPTIONAL SERVICE

When I walked into Disney’s flagship resort, the Grand Floridian Resort and Spa* as their greeter years ago, I never imagined how that experience would shape my understanding of what makes service truly magical.

My journey has taken me from rock bottom in my personal life to helping thousands rediscover their authentic worth. Whether it’s college students battling addiction and mental health challenges, healthcare teams struggling with burnout, luxury service providers chasing that elusive ‘wow’ factor, or executives leading across a range of industries.

Through all these experiences, one truth has emerged consistently: What I’ve discovered as a hospitality workplace culture consultant is that exceptional service isn’t about perfection. It’s about authentic confidence. – Randy Haveson, MA

*This reference to past employment does not constitute an endorsement from Disney.

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OUR TEAM

Your Hospitality Workplace Culture Consultant Team

Randy Haveson, MA - hospitality workplace culture consultant and founder of WORTH@WOR
Kat Nisson, MLIS, CPCC - Vice President of Everything at WORTH@WORK
Pam Goldman, MA - Executive Coach and Strategic Advisor at WORTH@WORK
Simba the dog - WORTH@WORK Chief Morale Officer

RANDY HAVESON, MA | Founder and President
What sets Randy apart as a hospitality workplace culture consultant is his unique combination of mental health expertise and frontline service experience. After building award-winning mental health and wellness programs at universities around the country, Randy brought that expertise into hospitality service, including roles at Disney’s Grand Floridian Resort. His Master’s in Counseling gives him the expertise to address the psychological foundations of workplace culture, while his lived experience in both higher education and hospitality keeps every solution grounded in the reality of what teams face daily. Randy has spoken at prestigious venues including Notre Dame, Johns Hopkins, and Brown, and he doesn’t just study transformation; he’s lived it personally and has helped thousands navigate their own journeys from rock bottom to authentic confidence.

 


KAT NISSON, MLIS, CPCC | Vice President of Everything
Kat turns vision into reality at WORTH@WORK, creating every course, workbook, workshop framework, and client resource that brings Randy’s decades of expertise into modern workplaces. With a Master’s in Library and Information Science and career coach certification, she brings deep experience in community building in both online and workplace settings, along with neurodivergent-affirming leadership. Behind every program and partnership is Kat’s strategic thinking, extensive research, writing, and commitment to making transformation both accessible and actionable for hospitality service teams.



PAM GOLDMAN, MA | Executive Coach and Strategic Advisor
Pam serves as our executive coach and strategic thought partner, bringing nearly four decades of experience helping leaders communicate authentically and build genuine relationships. With a Master’s in Clinical Psychology from UCLA, her approach is built on connection rather than clinical distance, providing invaluable perspective as we work with co-founders, leadership teams, owners, and organizations navigating complex cultural transformation. When executives and leaders need someone who understands both the human dynamics and business realities of change, Pam is our trusted counsel.

 

 

SIMBA (aka “The Cuteness”) | Chief Morale Officer
Simba joins Randy on client visits whenever possible, offering unconditional acceptance and a calming presence that helps teams open up to transformation. His superpower is making people feel safe, seen, and valued exactly as they are.

WHAT PEOPLE ARE SAYING …

“There has been significantly heightened awareness around mental health, wellness, and work-life balance in recent years. The concepts behind Worth at work allow for meaningful and sustainable changes to help improve productivity in the workplace, while energizing and motivating the internal teams.”

Brenda Tscharner, People & Culture | Leadership Hospitality Consultant

What’s valuable about Randy’s approach is that he doesn’t just deliver a keynote and leave—he actually helps teams with what they need in the moment, which is refreshingly different. This methodology is beautiful because it’s customizable and gives you exactly what you need when you need it. The timing couldn’t be better because emotional intelligence truly is humanity’s best chance in today’s workplace.

Alex Kutsishin, Serial Entrepreneur & CEO of FUEL Inc, Performance-as-a-Service Platform
Randy always has wonderful interactions with our guests and is very welcoming. Today he interacted with a guest who is traveling alone to celebrate her life, and Randy showed enormous compassion and then created a magical moment for her and all of us lucky enough to witness it.
Service Excellence Director, Premium Hospitality Organization - Orlando, FL

Your warm demeanor and approachable style made it safe for audience members to connect with you… Your program was enlightening and engaging as you effectively blended personal stories with practical information that our team could immediately apply.

Donna Monk, Health Services Coordinator, Penn State

My staff walked away with new attitudes toward their lives and their jobs. They seemed to have a better feeling of being part of our team… It was great seeing them actually listen and get involved in the activities Randy led.

Kathy Wente, Manager, Phillips Arena - Atlanta, GA
Frequently, I am stopped by guests who wish to brag about a team member. Often, the name they mention is “Randy”. Just today, two guests stopped me and, through their beaming smiles, wanted to share that ‘Randy was amazing and made our day.’
Luxury Hotel Services Director, Premium Flagship Hotel - ORLANDO, FL

I must say that employees have been so much friendlier and respectful of each other’s space and time. Your enthusiasm was contagious, and the team building activities were not just enjoyable, but productive.

Suzanne M. Tuvell, Partner, Carmichael, Brasher, Tuvell, and Company - Atlanta, GA

NOTABLE APPEARANCES & COLLABORATIONS

ORTH@WORK notable appearances including TEDx, CNN, CNBC, Fox News, Johns Hopkins, Notre Dame, and Brown University

ACKNOWLEDGEMENTS

FAMILY AND MENTORS:

To my mom and dad: Thank you for all your support over the years. You are the epitome of the American Dream, and I am so grateful for the life we have lived. You were exactly the parents I needed to become the person I am today. If it wasn’t for our stays at amazing resorts and hotels around the world, I wouldn’t have the personal experience I need for this adventure.

To Charlie: For being my mentor and friend for the past 40+ years. I am so grateful for your wisdom, your guidance, and your unconditional love.

To Eden: Words cannot describe how much I love and respect you. I could not ask for a better daughter. Being your dad is the greatest gift of my life. I love you mucho!

BUSINESS PARTNERS AND COLLABORATORS:

This business venture would not be possible without the assistance and guidance from many people. I want to give special credit to a few:

Kat Nisson: You are my rock, my voice of reason, my First Mate and VP of Everything! There’s no way my ADD brain could have put this together without you, and I am so grateful that our paths crossed. rkcopywrites.com

Pam: Thank you for your insights, your second opinions, and your smiles when I have self-doubts.

Jason Herthel: For showing me what kindness, honor, and grace look like in the luxury hospitality space.

Destynie Paige: The awesome photographer who did all the headshots on the website. Thanks for being there as my photographer, my neighbor, and my fellow dog parent (my dog is Simba, hers is Nala. Pretty cool, huh?). destyniepaige.com

Crystal Leach: Even though we have taken different paths, I want to acknowledge that for many years you were an important part of my work, and I will always be grateful to you for being my “chief untangler.” virtuallyuntangled.com

FROM THE WORTH@WORK NEWSLETTER