Can a Team Become Too Close?
When teams become siloed, it rarely starts with bad intentions. [...]
Whose Job Is It to Welcome New Hires?
Welcoming new hires in hospitality is everyone's responsibility, not just [...]
Turnover Doesn’t Have to Reset Your Team’s Confidence
Hospitality turnover and team confidence don't have to work against [...]
How Collective Confidence Actually Gets Built
Motivational posters don't build it. A single team-building exercise won't [...]
Why Your Team Stopped Bringing You Problems. And What It’s Costing You.
There's a moment in a manager's career that feels like [...]
The Luggage Room Lesson: Did Anyone Ask Them First?
A group of people in suits from "corporate" stood in [...]
The Moment a Guest Knows Your Team Member Doesn’t Want to Be There
Two bellmen. Same shift. Same union rotation. Same random assignment [...]
The Year Everything Changes for Your Team
A new year brings the same question: what will be [...]
Building Appreciation That Actually Sustains Teams
The annual holiday gathering. Your team comes together for food, [...]
The Role of Purpose in Service Work
Purpose in service work is what keeps people from going [...]